SM Sutherland Terms of Service

These Terms of Service ("Terms") govern your access to and use of SM Sutherland ("SM", "the Service"), a social-media scheduling and publishing platform available at sm.sutherland.ro. The Service is operated by SIMAC VIOREL Întreprindere Individuală, a business registered in Romania (Fiscal code / CUI 55460227), Strada Dealul Boului 29B, Rădăcinești, Vâlcea 247043, Romania ("we", "us", "the operator"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The service

SM is a software-as-a-service (SaaS) tool that lets registered users compose, schedule, publish and analyse content across the social-media accounts they own or are authorized to manage — including Facebook, Instagram, TikTok, YouTube, LinkedIn, Pinterest, X (Twitter) and Telegram. The Service is offered to the general public; each customer connects and manages their own accounts within their own workspace (organization).

2. Accounts and eligibility

You must be at least 18 years old and provide accurate registration information. You are responsible for safeguarding your login credentials and for all activity under your account. You may connect only social-media accounts that you own or are authorized to manage, and you must comply with the terms and community guidelines of each connected platform.

3. Subscriptions, billing and refunds

SM offers a free plan and paid subscription plans (Starter, Pro, Team) billed monthly or annually. Payments are processed by our authorized reseller and Merchant of Record, Lemon Squeezy, who handles billing, invoicing and applicable taxes (VAT). Paid plans renew automatically at the end of each billing period until cancelled. You can cancel at any time from your billing settings or via the reseller; cancellation stops future renewals, and access to paid features continues until the end of the current paid period. Refund requests are handled in accordance with the reseller's policy; contact us and we will assist.

4. Acceptable use

You agree not to use the Service to publish or distribute content that is unlawful, misleading, infringing, hateful, harassing, sexually explicit involving minors, or that constitutes spam or malware. You must not attempt to disrupt the Service, circumvent its limits, or use it to violate any third-party platform's rules. Health-related content published through the Service is educational and is not medical advice. We may suspend or terminate accounts that violate these Terms.

5. Third-party platforms

The Service connects to third-party platforms (Meta / Facebook & Instagram, TikTok, YouTube, LinkedIn, Pinterest, X, Telegram) only through their official APIs and only with the permissions you grant during authorization. We use those permissions solely to perform the actions you request (such as publishing your scheduled content). You can revoke access at any time by disconnecting the account inside SM or in the platform's own settings. Your use of each platform remains subject to that platform's own terms.

6. Your content

You retain all ownership of the content you create and publish through the Service. You grant us a limited licence to store, process and transmit that content only as needed to operate the Service and to publish it to the accounts and platforms you designate.

7. Availability and disclaimer

The Service is provided "as is" and "as available", without warranties of any kind. We do not guarantee uninterrupted operation and are not responsible for failures, delays or actions of third-party platforms, or for content you choose to publish.

8. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental or consequential damages.

9. Termination

You may stop using the Service and delete your account at any time (see the Privacy Policy for data deletion). We may suspend or terminate access for violations of these Terms or as required by law or by a third-party platform.

10. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above; continued use of the Service after changes take effect constitutes acceptance.

11. Governing law

These Terms are governed by the laws of Romania.

12. Contact

Questions about these Terms: office@sutherland.ro.

See also our Privacy Policy.